At Tropical Life (Pvt) Limited we believe in creating a great online shopping experience that is hassle-free for all our customers so that they love shopping with us as much as they love our products. So, if you ever have to make an exchange with us, we have an extremely convenient exchange policy for your benefit that you can follow in 3 easy steps!
Step 1 :
Simply contact the Tropical Life (Pvt) Limited Customer Care Team
Step 2 :
Once your request is acknowledged and approved by our Customer Care Team, we will place an exchange order on your behalf and note the items to be sent in exchange. The courier will pick up the exchange item from your doorstep and bring it to us for review. Once we’ve reviewed the exchange item for quality and hygiene we will let you know if your exchange has been approved.
Step 3 :
Once approved, our courier will deliver the fresh new item right to your doorstep for your convenience.
Online Website Purchases Exchange Policy
Online Website Purchases – Damaged or Defected Items
In the very rare occurrence that you receive a defected product by shopping online on our website we have an easy step-by-step returns policy that should keep you happily shopping with us in the future